Here at Half Price Parts we take all care in making sure we describe the makes and models parts are made for.

However, information relating to vehicle compatibility should be used as a guide only, please confirm fitment with your local dealership or manufacturers website before purchasing.

Or contact us via email or phone and we can assist with compatibility confirmation. 

If you get this message at checkout.
'This product can't be shipped at moment, please try later.'
Please contact us, we will organise pick up or postage with you.

EXPRESS POSTAGE
Normally is 1 -3 Days, may take longer in WA, TAS and SA.

STANDARD POSTAGE
Normally is 3 - 7 Days, may take longer in WA, TAS, and SA.

Damages During Shipping
If your item has been Damaged/Lost/Broken by Australia Post during transit, you will only be eligible for a refund if Insurance was purchased with the Shipping. We have no control over courier companies.

Returned Shipping 
To return your product, you should mail your product to: PO Box 48 Rosewood Queensland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If an incorrect item has been purchased or the parts fitment was not confirmed by your local dealership before purchasing there will be a 20% restocking fee upon the return of the item. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Insurance covers any losses or damages. 

We don’t guarantee that we will receive your returned item.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Late/Missing or Damaged Order

If your package is late/missing or damaged please contact Auspost. We can only see tracking, create an enquiry and redirect on certain parcels. 

- Late or Missing 

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

- Damaged 

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

INTERNATIONAL ORDERS

Import Taxes
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges we are unable to advise what duties may apply.
If the recipient would like to query any duties charged they should contact the customs service in their country.

Restrictions
Each country has specific regulations about what can (and can't) be delivered. Some items shouldn’t be posted overseas at all and some countries have their own regulations or restrictions regarding what they’ll accept in their incoming international mail.

International Delivery Times

https://auspost.com.au/service-updates/international-delivery-times

Returns 

We will not refund you if you have purchased the incorrect part for your vehicle. If the part looks the same as the part you are looking at purchasing it may be totally different. Please check the part number with the Manufacturer prior to purchasing the part.

If we have described the part incorrectly please contact Half Price Parts within 14 days of purchase to orgainse a return. To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in the original packaging.  Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.

 Additional non-returnable items: 

All Electrical Parts

No electrical items are available for return, this is due to the nature of electrical items. We cannot tell if you have connected the part to your vehicle. 

Returns (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items damaged/lost/broken in Transit.

Australia Post offer insurance on items under 105cm and 22kgs. If you would like to cover for breakage, lost or damaged products, you can choose insurance under shipping method. If insurance wasn’t offered / other freight methods are used for your part, no insurance is offered. Please seek your own freight insurance.