Refund policy

Returns & Refunds Policy

Purchasing the Correct Part Please ensure you are purchasing the exact part required for your vehicle. Parts that appear visually similar may differ significantly in fitment and function. Please check the part number with the manufacturer prior to purchase. Please note all items purchased in error will incur a 20% restocking fee and no shipping will be refunded.  

Incorrectly Described Items If you receive a part that has been incorrectly described by Half Price Parts, please contact our team within 14 days of purchase to arrange a return. To be eligible, your item must be unused, in the exact condition you received it, and in its original packaging. A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Please note that all electrical parts are strictly non-returnable. Due to the sensitive nature of these components, we are unable to verify if an item has been connected to a vehicle's electrical system once it leaves our facility.

Refund Process

Once your returned item is received and inspected by our team, we will send you an email to confirm its arrival and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited back to your original method of payment within a 3-5 business days.

Transit Damage and Loss 

All parcels sent via Australia Post are inclusive of insurance, this will need to be claimed directly with Australia Post.  If you are using an alternative freight method Half Price Parts does not provide coverage for lost, broken, or damaged items. In these instances, we strongly advise arranging your own independent freight insurance.